Refund Policy
A legal disclaimer
When booking an appointment you are in charge of making your visit on time. No refunds will be issued unless proven fraud or serious federal offense has occurred as stated by the spa.
We are not responsible for reminding you of appointments though you can opt in for reminders. However if no reminders are received due to any error of misinformation we are not responsible for refunding due to miscommunication. We understand in ND there is weather and unplanned natural disaster and unavoidable illness for both clients and workers. In the case of a non avoidable accident or event we can rebook your appointment only once unless otherwise stated by ND Hidden Gem Spa itself directly to the client(s) affected.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between each guest and your Hidden Gem Spa regarding how and if you will receive a refund.
All Sales are final upon agreement and purchase. No refunds are issued unless there is proven to be fraud, unlawful use of another guests account or any other serious offence issues as proven by the law and state of ND itself.